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Reach our multilingual support team by live chat, email or phone — any time the markets are open. Average response time: under 2 minutes.

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Choose How You'd Like to Contact Us

Our team is available across multiple channels — pick the one that works best for you.

Live Chat
Fastest option — average response time under 2 minutes. Available 24/5 during all market hours. Multilingual support team on standby.
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Email Support
We aim to respond to all email enquiries within 24 hours. For account-specific questions, please send from your registered email address.
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Phone
Speak directly with our support team Monday to Friday, 8am–10pm GMT. +44 (0) 20 7776 9720 — calls answered promptly.
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Contact Form

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FAQ

Frequently Asked Questions

Quick answers to the most common questions our clients ask.

How long does account verification take?
Most accounts are verified within 1–2 business days. Once you have submitted your documents, our compliance team will review them and you will receive an email confirmation as soon as your account is approved.
What are the minimum deposit requirements?
The minimum deposit is $100 for a Standard account. You can fund your account via bank transfer, debit/credit card or cryptocurrency — whichever is most convenient for you.
How do I withdraw my funds?
Log in to your trading dashboard, navigate to the Withdraw section, enter the amount you wish to withdraw and confirm the request. Withdrawals are processed within 24 hours and are typically received within 1–3 business days depending on your payment method.
What platforms can I trade on?
We support the Xantex web platform — which requires no download and works in any browser — as well as TradingView integration, which allows you to trade directly from TradingView's world-class charts using your Xantex account credentials.
Is my money safe with Xantex?
Yes. Client funds are held in segregated accounts at top-tier banks, completely separate from Xantex's own company funds. We are regulated by the FCA (UK), CySEC (Cyprus) and SCB (Bahamas), and all accounts benefit from negative balance protection.

Can't Find Your Answer?

Our live chat team is online 24/5 and typically responds in under 2 minutes — no waiting, no queues.

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